We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

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Exchanges and Returns Policy:

For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.

Exchanges or returns are permissible under the following circumstances:

Parcel opening video is must.

1. If product received is damaged in parecl opening video, or you have received the incorrect item.

2. The product's seal is broken upon delivery.

3. The product has expired before its delivery.

4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category. 

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For exchanges, the replacement product will be delivered to you within 3-5 days after the exchange request.

If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.

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Cancellation Policy:

We will consider a request for order cancellation only within 12 hours of order made. 

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Refunds:

Upon receiving and inspecting your query amd proof, we will notify you whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please allow approximately 5-7 days for the refunded amount to reflect.

 

For any questions regarding returns, feel free to contact us at jh.jhdelights@gmail.com